Hello,
I’m new to Linux so please be kind and patient. I have recently installed Zorin 17 on my HP Envy x360 with AMD Ryzen 7000 series chip and AMD Radeon graphics with B&O speakers. The computer came with Windows 11 and everything was working fine until install. Since install I have no sound from the laptop, but I can get sound using Bluetooth headphones. I have ran alsamixer and checked the settings. I’ve also installed pulse audio volume control but have not helped. I’m really liking Zorin so far, but am at a loss and in need of help.
Damon
BTW, I also has Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller.
Also, if this helps my laptop is…
HP-Envy-x360-2-in-1-Laptop-15-fh0xxx
I don’t have any answer for you but hang in there someone will help. I have been using Zorin now for 5+ yrs on MacBook Air machines and it runs super great. I have no desire to even try another distro. One idea, have you checked if your system needs any special drivers due to your hardware? You can find this in Software and Updates - Additional Drivers. Might be worth a look.
I checked, No additional drivers available.
Just for clarification, I believe my system is all AMD and B&O, not NVIDIA.
Also, I tried to run Zorin from the USB with all 3 options with no help.
If I try this and it doesn’t work, how can I revert to my current kernel?
What Kernel are you running now?
And what repository are you getting your updates from?
6.8.0-52-generic
As for repository, I have done my updates through Zorin.
I did try last night to download new drivers straight from AMD. After install, only had a black screen, had to do a fresh install of Zorin to get back up and running.
Can you run this command and post the result?
inxi -A
Please add the “-A” argument to inxi, per Phobos’s suggestion. The -A argument lists the audio device(s):
john@mint:~$ inxi -A
Audio:
Device-1: AMD Family 17h HD Audio driver: snd_hda_intel
Device-2: NVIDIA GA106 High Definition Audio driver: snd_hda_intel
API: ALSA v: k6.8.0-56-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active
Through some of my other research I decided to update the kernel.
Downloaded and installed Mainline Kernels tool.
Every time I attempt to install a new kernel I get the following…
Did you add the ppa:system76 repository to your system?
No, I tried to use mainline as was shown in video in the Zorin Forum link above.
Yes, from a Linux mint box.
In that video the guy adds the repository for the Mainline application.
I dont think the default Zorin repository holds the pop os kernels. So what you will have to do is add a repository what does hold them.
I think thats the reason why Mainline is returning download failed.
This is a system 76 repository.
sudo apt-add-repository -y ppa:system76-dev/stable.
After you have added that repository the pop kernel should be available.
Then you can relaunch Mainline and try again.
I notice that you are running 3 sound servers.
Alsa, PulseAudio and Pipewire.
It may be worth a try uninstalling PulseAudio and let Pipewire take up the slack… so to speak. I would do a reboot after uninstalling Pulse.
Thank you guys so much!
I installed the system 76 repository then updated to the 6.9.3 kernel and, like magic, the speakers are working.
Very much appreciate the help.