How to Fix Canon Printer in Error State

Canon printers are known for their reliability and high-quality prints. U.S.A {+1~ 888~404~6710} However, like any electronic device, they can occasionally encounter issues. One common problem users face is the “printer in error state” message. This article provides a detailed guide on how to diagnose and fix a Canon printer in error state, ensuring you can return to your printing tasks with minimal disruption.

Understanding the “Printer in Error State” Message

The “printer in error state” message can appear for various reasons, including hardware malfunctions, software glitches, connectivity issues, or incorrect settings. When this message appears, the printer ceases to function properly, preventing any print jobs from being completed.

Common Causes of the Error State

  1. Hardware Issues: Problems with the printer’s hardware, such as jammed paper, empty ink cartridges, or a malfunctioning print head, can trigger the error state.
  2. Software Glitches: Outdated or corrupt printer drivers and firmware can cause the printer to enter an error state.
  3. Connectivity Problems: Issues with the connection between the printer and the computer, whether via USB or network, can also lead to this error.
  4. Incorrect Settings: Incorrect printer settings or configurations can trigger the error message.

Step-by-Step Guide to Fix a Canon Printer in Error State

1. Check the Printer’s Connection

The first step in troubleshooting is to ensure that the printer is properly connected to your computer or network.

  • For USB Connections:
    • Ensure the USB cable is securely connected to both the printer and the computer.
    • Try using a different USB port on your computer.
    • Replace the USB cable if it appears damaged or worn.
  • For Network Connections:
    • Verify that the printer is connected to the same network as your computer.
    • Check the Wi-Fi signal strength and ensure the printer is within range of the router.
    • Restart your router and printer to refresh the network connection.

2. Restart Your Printer and Computer

Sometimes, a simple restart can resolve many issues. Turn off your printer and computer, wait for a few minutes, and then turn them back on. This can reset the connection and resolve minor glitches.

3. Update or Reinstall Printer Drivers

Outdated or corrupt drivers can cause the printer to enter an error state. Updating or reinstalling the drivers can often resolve this issue.

  • Update Drivers:
    • Go to the Canon official website.
    • Navigate to the support section and find the latest drivers for your printer model.
    • Download and install the updated drivers.
  • Reinstall Drivers:
    • Open the Control Panel on your computer.
    • Select “Devices and Printers” or “Printers & Scanners”.
    • Right-click on your Canon printer and select “Remove device” or “Uninstall”.
    • Restart your computer.
    • Reinstall the printer drivers from the Canon website.

4. Check for Firmware Updates

Canon periodically releases firmware updates to improve performance and fix bugs. Check if there is a firmware update available for your printer model.

  • Update Firmware:
    • Visit the Canon support website.
    • Search for firmware updates for your printer model.
    • Follow the instructions to download and install the firmware update.

5. Resolve Paper Jams and Check Ink Cartridges

Physical obstructions and empty ink cartridges can also cause the printer to enter an error state.

  • Clear Paper Jams:
    • Turn off the printer and open all accessible covers.
    • Gently remove any jammed paper.
    • Check the paper path for any small pieces of paper or debris.
  • Check Ink Cartridges:
    • Ensure the ink cartridges are properly installed.
    • Replace any empty or near-empty cartridges.
    • Clean the print head if necessary.

6. Reset the Printer

Resetting the printer can resolve many issues, including those causing the error state.

  • Factory Reset:
    • Turn off the printer.
    • Press and hold the “Stop” button for a few seconds.
    • While holding the “Stop” button, press and hold the “Power” button.
    • Release the “Stop” button while continuing to hold the “Power” button.
    • Press the “Stop” button five times, then release all buttons.
    • The printer should reset and restart.

7. Check Printer Settings

Incorrect printer settings can also lead to the error state.

  • Check Default Printer:
    • Open the Control Panel on your computer.
    • Select “Devices and Printers” or “Printers & Scanners”.
    • Ensure your Canon printer is set as the default printer.
  • Printer Spooler Service:
    • Press Win + R to open the Run dialog box.
    • Type services.msc and press Enter.
    • Find “Print Spooler” in the list of services.
    • Right-click and select “Restart”.

8. Contact Canon Support

If none of the above steps resolve the issue, it may be a more complex hardware or software problem that requires professional assistance. Contact Canon customer support for further help. Provide them with detailed information about the error message and the steps you have already taken to troubleshoot the issue.

Preventive Measures

To minimize the chances of encountering the “printer in error state” issue in the future, consider these preventive measures:

  1. Regular Maintenance: Perform regular maintenance on your printer, including cleaning the print head and checking for paper jams.
  2. Keep Software Updated: Regularly check for and install updates for printer drivers and firmware.
  3. Use Quality Supplies: Use high-quality paper and genuine Canon ink cartridges to avoid compatibility issues and ensure the longevity of your printer.
  4. Stable Connection: Ensure a stable connection between your printer and computer, whether via USB or network.


The “printer in error state” message can be frustrating, but with systematic troubleshooting, you can resolve the issue and get your Canon printer back to working condition. By checking connections, updating drivers, resolving hardware issues, and resetting the printer, you can address the most common causes of this error. Regular maintenance and staying updated with the latest software can also help prevent future occurrences. If all else fails, Canon’s customer support is available to assist with more complex problems.